Accommodation Terms & Conditions

1. Check-in and Check-out

1.1 Check-in — Check-in time is from 14:00 on the scheduled arrival date. Guests who make bookings after 20:00 must contact the host directly using the contact number provided to arrange check-in instructions and access to the apartment.

1.2 Check-out — Check-out time is strictly 10:00 on the scheduled departure date. Guests must vacate the apartment by the stipulated time to allow for cleaning and preparation for incoming guests.

1.3 Key Return Procedure — A cleaner may be available shortly after check-out to collect the apartment keys. If no one is available, guests must leave the keys at the reception desk. All keys and access devices provided during the stay must be returned upon departure. Guests may be charged the reasonable replacement cost of lost or unreturned keys or access devices.

2. Booking, Deposit and Payment Policy

2.1 Deposit Requirements — The following deposit requirements apply to all reservations:

• Bookings of two nights or more: A deposit equivalent to 50% of the total booking amount is required to secure the reservation.
• Single-night bookings: Full payment equivalent to 100% of the total booking amount is required at the time of booking.

2.2 Bookings Made Within Seven Days of Arrival — For reservations made within seven (7) days of the scheduled arrival date, full payment of the total booking amount is required at the time of booking confirmation.

2.3 Payment of the Outstanding Balance — For bookings made more than seven (7) days before arrival, the outstanding balance must be settled no later than seven (7) days before the scheduled arrival date, unless otherwise agreed in writing by management. Failure to settle the outstanding balance within the stipulated period may result in cancellation of the reservation, subject to the applicable booking terms and legislation.

2.4 Reservation Confirmation — All reservations are subject to availability and confirmation by management. A reservation will be confirmed once management has accepted the booking and the applicable deposit or payment has been received.

3. Cancellation, Deposit Forfeiture and Refunds

3.1 Standard Cancellation Policy — Guests wishing to cancel a reservation must notify management in writing. The date on which written cancellation is received will determine the applicable cancellation charge. The following cancellation schedule applies to standard-rate bookings:

The cancellation charge will be calculated according to the applicable period and the booking terms accepted by the guest. Any amount paid in excess of the applicable cancellation charge will be refunded, subject to applicable law and the terms of the reservation.

3.2 Deposit Refunds for Bookings of Two Nights or More — For bookings requiring a 50% deposit, the refundable amount will be calculated according to the cancellation schedule in Clause 3.1. The percentage specified in the schedule refers to the amount forfeited, not the amount refunded.

Example: If a guest pays a deposit of R2,000 and cancels at least 30 days before arrival, a cancellation charge of 25% of the deposit (R500) applies. The remaining R1,500 will be refundable.

3.3 Single-Night Bookings — Single-night bookings require full payment at the time of reservation. Refunds for cancelled single-night bookings will be calculated according to the standard cancellation schedule, subject to any specific non-refundable conditions disclosed and accepted at the time of booking and applicable consumer-protection legislation.

3.4 Cancellations Within Seven Days of Arrival — Where a guest cancels fewer than seven (7) days before the scheduled arrival date, a cancellation charge equivalent to 100% of the total booking amount will apply under the standard cancellation policy. Payments already received may therefore be retained up to the applicable cancellation charge, subject to applicable law.

3.5 Refund Processing — Where a refund is due, management will process it using an appropriate payment method. The time required for the refund to reflect in the guest's account may depend on the payment provider and the relevant financial institution.

3.6 Card Transaction and Processing Fees — Card transaction or payment-processing fees may be non-refundable when a booking is cancelled or a payment must be reversed, to the extent permitted by applicable law and the payment provider's terms. Any applicable non-refundable fees will be disclosed where required by law.

3.7 No-Shows — Guests who fail to arrive on the scheduled check-in date without notifying management may be treated as no-shows. No-show charges will be determined in accordance with the applicable booking terms and cancellation policy.

3.8 Early Departures — Guests who depart before the end of their confirmed reservation are not automatically entitled to a refund for unused nights. Any refund will be assessed in accordance with the applicable booking terms and legislation.

3.9 Consumer Protection — All cancellation charges, deposit deductions, and refund arrangements are subject to applicable South African consumer-protection legislation. Nothing in this policy excludes any rights that cannot lawfully be excluded.

4. Extension of Stay

4.1 Extension Requests — Guests wishing to extend their stay must submit their request by 10:00 on the scheduled check-out date, before the cleaner arrives.

4.2 Availability and Approval — All extension requests are subject to availability and management approval. An extension can only be accommodated if the apartment is available and no conflicting reservation has been confirmed. Submitting an extension request does not constitute approval. Guests must receive confirmation from management before assuming that their stay has been extended.

4.3 Additional Charges — Approved extensions will be charged at the applicable accommodation rate agreed upon with management. Payment arrangements for the extension must be confirmed before the additional stay begins.

5. Property Rules and Guest Conduct

5.1 Adults-Only Accommodation — The apartment accommodates adults only. Children are not permitted.

5.2 Smoking Restrictions — Smoking is strictly prohibited inside the apartment. Guests may smoke only in the designated smoking area next to the swimming pool umbrellas. Cigarette butts must be disposed of responsibly. Failure to comply with the smoking policy may result in reasonable additional cleaning or damage-related charges where applicable.

5.3 Registered Guests and Visitors — Only registered guests may occupy the apartment unless prior approval has been obtained from management. Visitors are permitted until 22:00. After this time, only registered guests may remain in the apartment. Guests are responsible for ensuring that their visitors comply with these Terms and Conditions and the applicable building rules.

5.4 Parties and Gatherings — Parties, events, gatherings, and excessive numbers of visitors are prohibited unless expressly authorised in writing by management.

5.5 Noise and Quiet Hours — Guests must respect the privacy, comfort, and peaceful enjoyment of other residents. Noise must be kept to a minimum at all times, particularly during quiet hours between 22:00 and 07:00.

5.6 Communal Facilities — Guests must comply with all applicable rules governing the use of communal facilities at Masingita Towers, including the swimming pool, gym, spa, restaurant, and other shared amenities. All facilities must be used responsibly and in accordance with applicable safety requirements and building regulations.

6. Care of the Apartment and Property

6.1 Responsible Use — Guests must treat the apartment, furniture, appliances, equipment, fittings, and other contents with reasonable care. The apartment must be maintained in a clean and orderly condition throughout the stay.

6.2 Damage, Loss and Excessive Cleaning — Guests may be held financially responsible for loss of property, damage to the apartment or its contents, or excessive cleaning resulting from their stay, to the extent permitted by applicable law. Any additional charges must be reasonable and attributable to the loss, damage, or cleaning required.

6.3 Personal Belongings — Guests are responsible for safeguarding their personal belongings and valuables during their stay.

7. Wi-Fi and Entertainment

7.1 Complimentary Wi-Fi — Complimentary Wi-Fi is available for guests' convenience and is subject to a limited data allocation. Guests are expected to use the service responsibly and lawfully. The availability, speed, and uninterrupted operation of the internet service cannot be guaranteed.

7.2 Smart TV and Streaming Services — A Smart TV with access to YouTube is provided. Guests wishing to access Netflix or other subscription-based streaming services must use their own account credentials. Guests are responsible for logging out of their personal streaming accounts before departure.

8. Indemnity and Liability

8.1 Use of the Apartment and Communal Facilities — Guests use the apartment and communal facilities at their own risk and must exercise reasonable care throughout their stay.

8.2 Personal Safety — As the apartment is situated on an upper floor, guests must exercise appropriate caution, particularly around windows, balconies, railings, and other elevated areas. Guests must take reasonable precautions to protect themselves and their personal belongings.

8.3 Limitation of Liability — To the extent permitted by applicable law, the owner and management shall not be liable for loss of or damage to guests' personal belongings, or for injury, accidents, or other losses arising from the use of the apartment or communal facilities, except where such liability cannot lawfully be excluded or limited. Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable legislation.

9. Shuttle and Chauffeur Services

Shuttle and chauffeur services are available upon request and are subject to availability. Guests must contact management in advance to confirm availability, arrangements, pricing, and any applicable additional charges. These services are not confirmed until management has accepted the request.

10. General Conditions

10.1 Compliance with Building Rules — Guests must comply with these Terms and Conditions, the applicable rules of Masingita Towers, and all relevant laws and regulations.

10.2 Breach of Terms and Conditions — Failure to comply with these Terms and Conditions may result in additional charges, restrictions on access to facilities, or termination of the stay where justified and permitted by applicable law.

10.3 Amendments to Bookings — Any amendment to a confirmed reservation or agreed accommodation arrangement must be approved by management. Amendments may be subject to availability, revised rates, or additional charges.

10.4 Applicable Law — These Terms and Conditions must be interpreted in accordance with applicable South African law. Where any provision conflicts with mandatory legal requirements, the applicable legal requirements will prevail.

10.5 Acceptance of Terms — By making a reservation and/or occupying the apartment, guests acknowledge that they have been given an opportunity to review these Terms and Conditions and agree to comply with the applicable provisions.